A little while ago, we launched our Pet Experience Officer recruitment.
The plan was simple: find a few pet parents to try our device, poke at it, and tell us honestly what works and what doesn't. That's not what happened. Over one hundred comments came in — and most of them weren't really about the device at all. They were about their dogs. Their cats. The years behind them, and the years they hope are still ahead.
We read every single one. Some of them stayed with us long after we closed the tab.
From the original recruitment post (Chinese community) — shared here as posted.
From the Comments: Six Messages We Kept, Word for Word
Out of the hundred-plus replies, we picked six and saved them exactly as they were written — no polish, no editing. Thank you to everyone who took the time to write. (The screenshots are in the original Chinese; an English summary sits under each one.)
"Bread Head" — an 8-year-old Bichon who has spent eight years waiting at the door (full story below).
Lele, a smiling Westie, applying on his own behalf — "my human is typing this for me."
A young dog who bounces on the trampoline all day — "afterwards, his joints need a proper massage."
A Frenchie recovering from joint surgery — his parent hopes the handheld design will be easier to use on him.
"Every night after playing, it's massage time for his joints — the humans are on duty."
A mother-and-daughter pair of Schnauzers with sensitive skin — their parent is "genuinely tempted."
"She Has Been by My Side for Eight Years. I Want to Protect That."
One pet parent — her handle translates roughly to Bread Head — wrote:
My girl is an 8-year-old Bichon Frise, and she has been with me here in Wuhan for eight full years. She used to be this fluffy little ball of energy; now she's a gentle senior with soft, knowing eyes. Every evening when I get home from work, she's there at the door waiting for me. On my lowest days, she quietly curls up next to me and stays until I feel better. This city is full of small, ordinary moments with her. She is truly family. I'm sincerely hoping for a chance in the giveaway — I'd love to get something good for her old age, and take care of her the way she has taken care of me all these years.
Eight years old — for a small breed, that's already senior territory. She still waits at the door when you come home. She just takes a little longer to get there than she used to.
"On Rainy Days, She Doesn't Want to Move" — The Discomfort They Can't Put into Words
Another parent, whose thirteen-year-old dog is named Almond, told us:
Almond is thirteen. Around age ten, we learned she has a bone spur in her lower back. It doesn't slow her down much day to day and she's still her cheerful self — but on rainy, overcast days she doesn't want to move, and every now and then she yelps when touched. She's on joint supplements. Is this trial device really something we could use for her at-home care? Would it help her feel more comfortable? I'd truly love to try it.
Dogs can't tell us where it hurts. Moving a little slower on a rainy day, a small yelp when you touch the wrong spot — these quiet signals are only visible to the person who watches them every day.
Others wrote in with the same quiet concern. One parent, whose Frenchie had joint surgery and needs regular at-home care but won't sit still for it, hoped the handheld design would be "easier to use and easier to aim at the right spot." Another, with a thirteen-year-old whose back legs have grown stiff, simply wished for "a care product that genuinely makes a difference."
Some Trust Deserves a Gentler Kind of Care
Reading these messages, we kept thinking about the timid ones — the dog who was startled by a loud noise once and now hides under the sofa; the cat who joined the family months ago and still won't let anyone touch her back. For them, being cared for may need to happen more slowly, and more softly.
That's exactly what we kept in mind while building this device: the machine may run cool, but the care itself should feel warm.
We're Listening to Our Experience Officers
The experience officers have only just been selected — their real, day-by-day feedback is still a few weeks away.
But the comments have already given us plenty to work with: the parent whose dog comes home from playing "absolutely wrecked" and needs his joints massaged afterward, hoping a device could take some of that onto itself; the parent of a post-surgery Frenchie who wants something "easier to use and easier to target." We've written all of it down, and it's going straight back to the product team.
Before You Go
What DGE wants to build has never changed: professional-grade physical care, made simpler and more everyday — so that every dog and cat growing old in slow motion can be comfortable, and accompanied, all the way to the end.
To everyone who left a comment: whether or not you were selected, we saw the love in what you wrote. All of it.
🐾 Please note: this product is a daily physical care device and is not a substitute for professional veterinary care. If your pet shows anything unusual, please consult your veterinarian promptly.
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